A: Waiter B: Guest
A:Good afternoon. Flower Restaurant. May I help you?
B:Good afternoon. I'd like to book a table.
A:Yes, of course.
B:I'd like to book a table this evening.
A:Yes, Sir. May I have your name?
B:Sure. John Miller. J-O-h-N and M-I-L-L-E-R.
A:Thank you. And how many people of your group?
B:I need a table for six. probably seven.
A:No problem. I'll keep a table for eight. Is that all right?
A:What time will you and your guests arrive, Sir?
B:I think at about 6:00 p.m.
A:Good. We'll keep your table until 6:30 p.m.
A:Thank you. Anything I can do for you?
B:No. Thank you. Bye!没有了，谢谢。再见
2. Reservation 预订（2）
A: Waiter B: Guest
A：Good afternoon, this is Sunshine Restaurant.
B:Do you have a table for eight?
A:I'm sorry, all the tables are reserved now.
B:how long should we wait?
A:There will be vacant tables for eight after eight o'clock.
B:I guess it's all right. Do you have a dress code?
A:No special code.
B:OK, we will arrive at eight o'clock. please make reservation for me.
A:That's fine. Your table will be ready then.
A: Waiter B: Guest
A:Are you ready to order then?
B:I'd like the 8 ounce steak please.
A:how would you like that done?
A:Did you want French fries or a baked potato with that?
B:Are your French fries thick wedges or thin strips?
B:I'll have those then.
A:Did you want a starter to go with that?
B:Yes, I'd like to start with the soup of the day, please.
A:The cream of mushroom soup?
A:Would you like to order a dessert as well?
B:I think I'll wait until later to order that.
4.Recommending Special Dishes推荐特色菜
A:Are you ready to order?
B:We're having a difficult time deciding. Everything looks so good! Could you give us some recommendations?
A:This is a list of the chef's top recommendations.
B:The pasta dishes are very tempting. Which one would you recommend?
A:The spaghetti bolognaise is our most popular pasta dish, and it comes with a free starter.
A:Yes, all of our pasta dishes come with a free starter.
B:I think I'll go for that then.
A:Which starter would you like?
B:What is the soup of the day?
A:It's French onion soup.
B:OK, I'll have that, please.
A:What would you like to drink with your meal?
B:Are there any wines that you would recommend?
A:The house wine is very nice..
B:OK, I'll try that
5. Explaining Menus for a Guest向顾客解释菜单
A:Tell me, please, what it is?
B:It is chicken soup. At a restaurant that serves Cantonese dishes, we usually start off with soup.
A:Oh, this soup is delicious. And what's that?
B:It's "sweet and sour pork ribs". It's very popular here.
A:Yes, it tastes good.
B:There are "stir-fried rice", "rolls", and "dumplings". Which do you prefer?
A:I think I'll try the dumplings.
B:please help yourself to it.
A:Thank you. I feel so full. You've treated me to a very nice Chinese meal.
B:Yes, this is your bill.
A:Let me see. Err, could you check again?
B:What's wrong with it?
A:I think there is a mistake in the bill.
B:I'm sorry. I will check it again. please wait a minute.
B:I'm so sorry, it's our fault. That is the bill of the number thirty-six table. This is your bill, number sixty-three.
A:That's right. Will you charge it to my room, please?
B:Yes, please write down your room number.
1.If a guest orders eggs for breakfast. What will you ask him?
答案：How would you like your eggs—scrambled, fried or boiled, Sir?
2.What should you do before you lead the guests to a table？
答案：We should make sure whether the guests have a reservation before they are led to a table.
3.If a guest has finished his main course, what will you recommend to him?
答案：What would you like for your dessert？
4.How do you recommend snacks to the guest?
答案：Would you like to try our snacks?
5.If a guest invites you to drink, what will you say?
答案：Thank you , but we are not allowed to drink on duty.
6.If a guest orders whisky, what will you ask him?如果客人点威士忌，你会问他什么?
答案：How would you like your whisky, straight up or on the rocks?您想要什么样的威士忌，纯的还是加冰块的?
7.When do Westerners prefer to have their soup？西方人喜欢什么时候喝汤?
答案：At the beginning of their meal.在他们开始用餐时
8. If a guest thanks you for your service, what will you say?如果客人感谢你的服务，你会说什么?
答案：You are welcome.不客气。
9.If a guest wants to go shopping, where do you suggest him to go? 如果客人想去购物，你建议他去哪里?
答案：You can go to the shopping center.你可以去购物中心
10.If a guest wants to buy a typical Chinese toy, what do you suggest him to buy? And why？如果客人想买一个典型的中国玩具，你建议他买什么?,为什么?
答案：Toy panda. Because China is the pandas’ homeland.玩具熊猫。因为中国是熊猫的故乡
11.If a guest says he is coming to the restaurant，what will you say to the guest？如果客人说他要来餐厅，你会对他说什么?
答案：We look forward to your arrival.我们期待着您的到来
12.If a guest asks for a discount, what will you say？(if you can give him a 10% discount.)如果客人要求折扣，你会怎么说?(如果你能给他10%的折扣。)
答案：We’ll give you 10% off.我们给您打九折
13.How can a guest guarantee his reservation？客人如何保证他的预订?
答案：By his credit card.用他的信用卡
14.If a guest asks if we could reserve a meeting-room for him，what will you say to him？如果有客人问我们是否可以为他预订一个会议室，你会怎么说?
答案：What date will that be？For how many people？需要什么时候用?有多少人?
15What kinds of breakfast do we usually serve in the hotel？酒店通常提供什么样的早餐?
答案：We usually serve Continental, American, Chinese, Japanese breakfasts and so on.我们通常供应大陆式、美式、中式、日式早餐等等。
16.If a guest orders something you don’t have，what will you say?如果客人点了你没有的东西，你会怎么说?
答案：Sorry ,we don’t have this. But we can recommend another dish for you if you like.对不起，我们没有这个。但是如果您愿意的话，我们可以为您推荐另一道菜。
17.If a guest says there is a mistake in the bill，what will you say？如果客人说账单有错误，你会怎么说?
答案：Would you please wait a second while I check, sir?先生，请稍等，我查一下，好吗?
18.What will you suggest when a guest will take a flight in the afternoon?当你知道客人下午要乘坐飞机的时候，你会给他什么样的建议?
答案：You’d better be at the check-in counter in plenty of time.你最好早点到柜台办登机手续
19.If a guest comes into the restaurant with his coat in hand, what will you say to him?如果客人手里拿着外套走进餐厅，你会对他说什么?
答案：Would you mind my putting your coat in the closet？你介意我把你的外套放到壁橱里吗?
20.If a guest wants to sign his bill, what will you ask him to show you？如果客人想挂账，你会让他给你什么?
答案：Could I have a look at your key card？我可以看一下您的房卡吗?
21.If the floor is slippery, what will you say to the guest?如果地板很滑，你会对客人说什么?
答案：Please watch your step，sir.先生，请注意脚下。
22.What will you say if you cause inconvenience to the guest？如果给客人带来不便，你会说什么？
答案：We are sorry for the inconvenience.给您带来不便，我们深表歉意。
23.Why do you suggest staying guest bring their room cards with them？你为什么建议客人带房卡呢?
答案：The guest needs to show his room card when he signs for his meals or drinks in the restaurant and bars.当客人在餐厅和酒吧签单时，需要出示他的房卡。
24.If the guest wants someone to send his luggage to his room, what will you say?如果客人想让人把行李送到房间，你会怎么说?
答案：I’ll ask a bellboy to help you with your luggage.我叫一个行李员帮您拿行李。
25.If a guest says the air-conditioner in the conference room is out of order，what will you say？如果有客人说会议室的空调坏了，你会怎么说?
答案：I’m sorry, I’ll inform the maintenance department right now.对不起，我马上通知维修部。
26.If a guest reserves a table, what should you make clear？如果客人预定一张桌子，你应该向他确认什么?
答案：What time is your reservation for？For how many persons?请问您预订的是什么时间?有多少个人？
27.If a guest orders fried egg, what will you ask the guest?如果客人点了煎蛋，你会问他什么?
答案：How would you like your egg, sunny-side up or turn-over?你想要怎么做？单面煎还是双面煎？
28.What kind of meat do you serve in American breakfast？你们的美式早餐供应什么肉?
答案：Ham, sausage, bacon.火腿、香肠、培根
29.What kind of bread do you serve in American breakfast？美式早餐你们供应什么面包?
答案：Toast, croissant, roll.烤面包,羊角面包,面包卷
30.What does western main dish include？西餐主菜包括什么?
答案：Western main dish includes the following items：appetizers, starters, soup, salads, main courses, desserts.西餐主菜包括以下几项:开胃菜、开胃菜、汤、沙拉、主菜、甜点。
31. If you are a doorman. How do you greet a guest in the morning？如果你是一个门童，你怎样在早晨欢迎客人？
答案：Good morning, Sir. Welcome to our hotel.
32.If you meet Mr. Smith again, what would you say to him?
答案：It’s nice to see you again, Mr. Smith.
33.When you lead a guest to his table, what will you say?
答案：Shall I show you to your table？
34.If you are offering the room service to Mr. and Mrs. Roberts in room 125, what would you say to them?
答案：Please check if the order is correct. Please sign the bill and ring room service when you have finished. Thank you very much.
35.If you want a guest to check his bill, what will you say to him?
答案：Please have a look at it to see if everything is correct.
36.How do you answer a phone call as a banquet reservationist in the morning?
答案：Good morning, Banquet reservation. Can I help you?
37.If a guest orders to have breakfast in his room, what is the first thing you should make it clear？
答案：What’s your room number and what kind of breakfast would you like to have？
38.The guest is finishing his meal, how do you try to sell more to the guest?
答案：Would you like anything else？
39.After finishing taking the orders, what will you say to the guest?
答案：The order will be sent to you in a few minutes.
40.The guest is leaving your hotel, what will you say to him?
答案：Thank you for coming to our hotel.
41.The restaurant is fully committed , what will you say ?
答案The restaurant is fully committed at this moment, can we sit
you in the lounge in the meantime and once a table is available, we will get it set for you.餐厅现在已经坐满了，我们可以先让您坐在等候区，一旦我们有可使用的桌子，我们会给您准备好.
42.How do you ask a guest if he is satisfied with the table?
答案：Will this table be all right？
43.How do you try to sell the drinks to the guest?
答案：What would you like to drink?
44.If a guest orders steak, what will you ask him?
答案：How would you like your steak, sir？
45.When you bring the Blood Mary to the guest. What will you say？
答案：Here is your Blood Mary. Enjoy it.
46.Can you tell us some common drinks served in your hotel？
答案：There are cocktail, Brandy, Rum, Coffee, Martini, Gin, Whisky, Beer, Tea and so on.
47.If a guest orders coffee, what will you ask him to go with？
答案：How would you like your coffee，with sugar or milk?
48.What’s buffet service?
答案：Buffet service allows guests to help themselves instead of platter service.
49.How does the Chinese menu make the waiter’s job easier？
答案：It has pictures, explanations for each dish, and commonly is written both in English and Chinese.
50.What does the waiter usually suggest the Westerners to have at the end of the meal？Why?
答案：Desserts. Because many foreigners love desserts after the main course of their meal.
51.What is Jasmine tea？
答案：Jasmine tea is a kind of green tea with the smell of jasmine.
52.What is Cocktail?
答案：Cocktail is a mixture of one or more alcohol with soft drink and juice and ice.
53.What are the main ways for making cocktail?
答案：Shaking, blending, stirring or building.
54.What is the business hour of your restaurant？
答案：It’s from 10:00 a.m. to 11:00 p.m.
55.If a guest complains the dish is cold，what will you say ？
答案：I’m sorry, Ma’am. I’ll change it for you.
56.When you give the changes to a guest，what will you say to him？
答案：Please count it.
57.What will you say when a guest is leaving your restaurant?
答案：We hope you’ll come again.
58.What does “on the rocks” mean?
“on the rocks”什么意思？
答案：“on the rocks” means that the liquor is served over ice cubes, that is to say, putting the ice cubes into the glass, and then pouring the liquor on the ice.
“on the rocks”的意思是酒水服务时加冰块，也就是说先将冰块放进杯中，然后将酒倒在冰块上。
59.If the guest asks you to recommend some drinks before a meal, what kind of drink would you suggest?
答案：The most common before-dinner drink is the cocktail, a concoction of liquor such as Gin, Whiskey, and Rum which are 80 to 100 proof ingredients such as bitters, fruit juices, ice and fruit. Some before-dinner drinks contain little sugar, such as vermouth and sherry.
60.What would you say to someone who walks into your bar for a drink? And how will you serve him / her?
答案：Firstly, I will greet to the guest by saying “Welcome to our bar，Sir/Ma ‘am.” And then ask the guest if he / she has a reservation by saying “Have you got any reservation?”. If the guest has reserved a table, I will ask for his name and check it for the guest. After that I’ll show him / her the way to the seat. If the guest doesn’t have any reservation. I will ask about the number of people, seat preference, and then arrange a table for the guest by saying “Will this table do?”
1.I’ll pick it in half an hour。
2.What’s the exact address, please？
3.We offer you a discount of 20%.
4.Is there any extra charge？
5.May I have a look at your VIP card？
6.This service is free of charge for our VIP guests.
7.I’d like to pick it up tomorrow afternoon if that’s possible.
8.How much is it？Do I have to pay now？
9.You can get more discount if you confirm the pre-booking as early as possible.
10.How are you feeling now？
11.What’s the temperature of the room？
12.Is there any conference room available？
13.The hotel will charge you for it when you check out.
14.Badminton is my favorite game.
15.The price sounds reasonable.
16.If you need any help, just let me know.
17.What are your business hours？
18.It is your turn，Sir.
19.Could you finish it within one hour because I have an appointment with my friend？
20.By the way, how long does it take？
21.It doesn’t close until 11:00 p.m.
22.Would you like a glass of water?
23.Would you please go to the cashier to pay for it?
24.Oh, what a beautiful variety!
25.Making them is a very elaborate and complicated process.
26.No wonder it’s so beautiful and wonderful！
27.I’m looking for some local food like preserved fruit.
28.Are you being helped, Sir？
29.May I use my credit card here？
30.Perhaps it will remind you of Beijing.
31.I’ll take the birthday cake as a gift for my friend.
32.Would you please go upstairs to have a look at other things？
33.I want to buy a typical Chinese souvenir for my mother.
34.We are going to hold a meeting to launch our new products.
35.Could I reserve a hall at your convention center？
36.I’d like to confirm my reservation.
37.The smaller meeting-room near the lobby will be fine.
38.There are many varieties, such as pumpkin pie, apple tart with whipped cream, etc.
39.I’ll see that Ms. Lu sends a check out today.
40.Could I reserve a meeting hall for the upcoming trade fair?
41.Please call convention service if there is something serious .
42.Excuse me, will you do me a favor？
43.Buffet service is now used widely in both hotel restaurants and other restaurants around the world.
44.Could you bring me some soy sauce？
45.Plate service is also know as American service since is is very common in the United States.
46.I had three dinners in the restaurant and I signed for a brandy at the lobby bar.
47.We’ll hold the luggage for you.
48.What kind of credit cards do you honor?
49.There’s a 4% merchant commission you must pay if you use a credit card.
50.On the company account, please.